“I would like to recognise the excellent service I that received from Rigby’s. Michael and Henry were both knowledgeable and helpful throughout their dealings with us. We started looking at replacing our old coal effect gas fireplace in Sept but were blown away at the options available to us. Buying a fireplace is a big decision and the process can be very daunting. The staff did not try and up sell or pressure us into a decision but we eventually decided on a fireplace that was way over our original budget. We found Rigby’s were very competitive on their pricing and were able to offer suggestions/alternatives on mantels, hearths, slips, fires etc to keep the costs down.
For optimum efficiency Rigby’s advised an inner flue liner be inserted into our chimney which involved scaffolding. The fitters and scaffolding firm were organised entirely by Rigby’s and were very efficient.
The staff went out of their way to get the fire installed for us before Christmas which is very much appreciated. We have had some renovations to our house and the fireplace is a truly great stand out feature to our living room.
I would have no hesitation in recommending this company because of the great service they provided me.”